These Terms of Service govern the relationship between individuals using the gaming service and the rights holder of the internet portal playexpanse.com, hereinafter referred to as “Expanse” or the “Project”.
By using the website, game client, game servers, and other official Expanse services, the User confirms that they have read these Terms and agrees to comply with the rules set out herein.
1. General Provisions
1.1. The official website of the Project is available at: https://playexpanse.com/.
1.2. The Operator is the rights holder and entity responsible for managing the playexpanse.com internet portal. The Operator organizes the operation of the Portal, game servers, and related services, provides Users with access to the functionality of the Project, and may offer both free and additional paid features.
1.3. A User is any individual who visits the official Expanse website, registers an account, launches the game client, or otherwise uses the services of the Project.
1.4. The Portal means the collection of internet resources, server infrastructure, software, databases, game servers, and other technical systems used to operate Expanse. The right to provide access to such infrastructure belongs to the Operator.
1.5. Services mean the provision of access to the Portal, game servers, user accounts, gameplay, and other Expanse functionality. Basic access to the Project is provided free of charge unless a specific feature or Additional Paid Service is expressly designated as paid.
1.6. Expanse Launcher may be used to download, update, and launch the game client. It is the official auxiliary software of the Project and may include update mechanisms, file verification tools, compatibility features, and technical protection systems.
1.7. Additional Paid Services include optional features, digital goods, virtual items, virtual currency, and other benefits made available to the User for a fee. The User independently decides whether to purchase such services.
1.8. User accounts, game characters, items, in-game currency, achievements, and other virtual objects form part of the Expanse service. Access to or use of such objects does not constitute a transfer of ownership rights in them as tangible property.
1.9. Connection to the game servers and use of the game client are permitted only through methods and software authorized by the Expanse Administration.
2. Subject of the Terms
2.1. These Terms establish the rules and conditions that must be followed in order to obtain and retain access to Expanse game services and other related functionality.
2.2. The Administration aims to provide continuous access to the game servers. However, access may be temporarily restricted or suspended during maintenance, updates, emergency work, or due to circumstances reasonably beyond the control of the Administration.
3. Additional Conditions of Use
3.1. The User is responsible for ensuring that their hardware, software, and internet connection meet the current technical requirements of Expanse.
3.2. The Administration is not required to restore virtual items or other in-game assets lost as a result of the User losing access to their account. In individual cases, the Administration may, at its sole discretion, consider restoring such assets where the loss resulted from a confirmed technical failure, server error, account compromise, or other malfunction associated with the Project infrastructure.
3.3. The User is responsible for installing official game client updates in a timely manner. The Administration is not responsible for errors, data loss, or loss of virtual assets resulting from the use of an outdated or incorrectly updated game client.
3.4. Virtual items and other in-game assets are not redeemable by the Administration for cash or other monetary value unless expressly provided through a separate official Expanse service.
4. Rights and Obligations of the User
4.1. During registration, the User creates account access credentials, including a login, password, nickname, and other information required by the system. The User must provide accurate information where such information is required by the functionality of the Project.
4.2. The User is solely responsible for safeguarding their password, authentication codes, and other account access credentials. Any sharing of such information with third parties is carried out at the User’s own risk.
4.3. The User may not independently resell access to Expanse Services, act on behalf of the Administration, or commercially exploit the services of the Project in a manner not authorized by the Administration.
4.4. It is prohibited to distribute instructions, software, links, or other materials intended to steal passwords, obtain unauthorized access to accounts, or otherwise compromise User accounts.
4.5. When using official Expanse platforms and game services, the User must observe reasonable standards of respectful conduct.
In particular, Users may not:
- repeatedly use excessive obscene or abusive language in public communication channels;
- make genuine threats of physical violence or harm;
- publish content intended to incite hatred or hostility based on race, nationality, language, religion, culture, political views, or other beliefs;
- distribute unlawful pornographic content, sexual content involving minors, information relating to the illegal distribution of narcotic or psychotropic substances, or material containing instructions or encouragement relating to suicide.
4.6. Users may not knowingly distribute false information about Expanse, the Administration, Project staff, or other Users. Users may also not impersonate members or representatives of the Administration or use names, titles, or identifiers that may create such an impression.
4.7. Repeated or mass posting of identical messages in game chats is prohibited. Unless otherwise specified by the rules of a particular channel, identical messages should not be sent more often than once per minute.
4.8. Users must not intentionally interfere with other Users’ access to intended game functionality. Exploiting map geometry, textures, or game mechanics to block NPCs, passages, or other objects is prohibited, as are actions intentionally causing errors or crashes in another User’s game client.
4.9. Users may not transmit viruses, malicious software, malicious code, or other content capable of disrupting devices, networks, or software through Expanse resources.
4.10. Commercial advertising, promotion of third-party projects, and other promotional materials may only be posted on official Expanse resources with prior permission from the Administration.
4.11. The User may not knowingly use virtual items, advantages, or resources obtained by themselves or another person as a result of a violation of these Terms.
4.12. Users may not disclose confidential information about another User without a lawful basis or knowingly publish false information about another User.
4.13. Unless expressly authorized by the Administration, Users may not purchase, sell, exchange, or transfer game items, currency, accounts, characters, or other virtual assets for real money, cryptocurrency, property, services, or other compensation outside the mechanisms officially provided by Expanse.
Unauthorized transfers of virtual assets between different servers or games, as well as the organization or discussion of such transactions, are also prohibited.
4.14. Users may not encourage others to engage in RMT transactions, advertise such transactions, or organize them through third-party websites, social networks, streaming services, messaging platforms, or other services.
4.15. Character names, pet names, clan and alliance names, titles, emblems, and other in-game identifiers may not contain prohibited content, severe insults, or other material that violates these Terms.
4.16. Account sharing with third parties is not permitted. A User who provides another person with account credentials accepts the risks associated with that person’s actions. If an account is used to violate the rules, the Administration may apply sanctions to related accounts involved in the violation.
4.17. The sale, purchase, gifting, or other transfer of accounts or characters to another person is prohibited, including in exchange for in-game assets.
4.18. Without authorization from the Administration, Users may not use software or hardware that automates gameplay or simulates active participation by a player. This may include macros, automated key holding, scripts, peripheral automation software, and other forms of automated gameplay.
4.19. Users may not use third-party software capable of interfering with the normal operation of the server or game client, modifying data exchanged between them, or otherwise disrupting the technical infrastructure of Expanse.
4.20. Attempts to hack, intercept, substitute, modify, or analyze data for the purpose of circumventing technical restrictions of the Project are prohibited. This includes attempts to bypass restrictions relating to the number of game clients, HWID, or other access parameters.
4.21. Users may not exploit bugs, errors, defects, geodata issues, or other technical irregularities to obtain an unintended gameplay advantage.
This includes, among other things, using normally inaccessible areas of the map for farming, exploiting errors in NPC or boss behavior, and intentionally using similar nicknames, items, clan names, or emblems to mislead other players.
Users are encouraged to report significant technical issues to the Administration.
4.22. The Administration may reward Users who discover significant errors and report them in good faith before such errors become widely exploited.
4.23. Deliberately concealing information about critical vulnerabilities, methods of exploiting bugs, or systematic exploitation of such errors by other players may be treated as a violation.
4.24. When contacting technical support, Users must not use formatting, symbols, or other methods that materially interfere with the readability or processing of their messages.
4.25. Official Expanse resources may not be systematically used solely to organize mass departures of Users, destabilize the game community, or deliberately disrupt the operation of the Project.
4.26. The sale of clans, alliances, castles, and other in-game organizations or assets for real money or other unauthorized compensation is prohibited.
4.27. Users may not organize unauthorized casinos, gambling activities, paid lotteries, or similar schemes within the game services where such activities are intended to generate systematic profit from other players.
4.28. Unauthorized access to another person’s account is prohibited. Users may also not steal virtual items or other assets through password theft, unauthorized access to email accounts, social engineering, deception, or abuse of trust.
Requests to restore stolen virtual assets are reviewed individually by the Administration. Submission of such a request does not guarantee recovery.
4.29. Users may not unlawfully appropriate virtual items belonging to another User or participate in such conduct through deception, scamming, or abuse of trust.
4.30. Intentional deception, fraudulent conduct, and deliberate violation of agreements for the purpose of obtaining an improper benefit may result in sanctions.
Ordinary in-game agreements whose risks form part of normal gameplay and do not violate these Terms may fall outside the scope of Administration intervention.
4.31. Users must use a sufficiently secure password and any available additional account protection measures. Where Expanse provides HWID binding or other security features, Users are encouraged to use them.
Failure to use available account protection features may be taken into account by the Administration when reviewing requests to restore lost virtual assets.
4.32. Artificially increasing PvP, PK, or other competitive rankings through coordinated kills, use of the User’s own secondary characters, or other forms of manipulation is prohibited.
Activities that form a normal part of official quests, missions, or gameplay mechanics are not considered violations solely because they award the relevant points.
4.33. Users may not abuse systems that automatically grant rewards, including rewards for online time, voting, events, or similar mechanics. The Administration may use HWID and other technical parameters when identifying abuse.
4.34. Game chats may not be used to trade non-game goods, services, or other assets unless such transactions are officially supported by Expanse.
4.35. The requirements of this Section apply not only to the game client but also to the official website, forums, social media accounts, Discord, messaging platforms, and other official Expanse channels.
4.36. Users may not intentionally interfere with another player by repeatedly sending party invitations, friend requests, trade requests, or similar interactions.
4.37. Trading advertisements, clan recruitment notices, group recruitment messages, and similar content must be posted in the designated channels and must relate to the relevant server.
4.38. Specialized game sections and tools, including party search functions, may only be used for their intended purpose.
5. Powers and Obligations of the Operator
5.1. For the purpose of operating and developing Expanse, the Operator may:
- change the scope, content, and method of providing Services and Additional Paid Services;
- modify game processes, statistics, balance, economy, rewards, events, and other elements of the Project;
- temporarily suspend certain game or technical processes for maintenance, updates, or troubleshooting;
- restrict or terminate a User’s access to particular features or accounts where these Terms are violated;
- remove or restrict access to User content that violates the rules;
- collect and process technical, statistical, and identifying information in accordance with the Privacy Policy;
- send Users communications relating to security, maintenance, account operation, updates, and other Expanse events;
- warn Users about violations and issue instructions necessary to resolve them within the Service;
- protect the Operator’s rights in software, materials, trademarks, and other intellectual property;
- update the website, game servers, client, and other elements of the technical infrastructure without obtaining prior consent from the User;
- apply sanctions for previously discovered violations even if no sanction was imposed at the time of the violation;
- cancel or withhold prizes and rewards where the rules of a promotion, tournament, or game event have been violated.
5.2. Under these Terms, the Operator shall:
- provide Users with access to available Expanse functionality, subject to technical capabilities and these Terms;
- receive and review User inquiries relating to the Project and, where reasonably possible, assist in resolving disputes.
5.3. To the maximum extent permitted by applicable law, the Operator is not liable for:
- damage to a User’s device or software unless such damage results from intentional misconduct by the Operator;
- losses arising from temporary unavailability of the website, servers, or other Expanse components;
- acts, omissions, or statements of other Users or third parties;
- unauthorized access to an account resulting from the User sharing their credentials or failing to adequately protect their account;
- content and messages distributed by Users;
- consequences resulting from inaccurate or false registration information supplied by the User;
- loss of login credentials, passwords, or other means of authentication by the User;
- loss of virtual assets in circumstances expressly covered by these Terms;
- banking fees, payment provider fees, and other related expenses incurred by the User;
- the inability to guarantee uninterrupted operation of the Portal;
- the availability or quality of the User’s internet connection.
5.4. Unless otherwise required by mandatory law, the Operator does not represent or warrant:
- that the Services will be entirely free from interruptions, errors, or technical failures;
- that Expanse will meet the individual expectations of every User;
- that game mechanics, statistics, balance, or content will remain unchanged;
- that Users will be provided with internal technical information, logs, anti-cheat algorithms, or other internal materials used to investigate violations.
The User chooses to use Expanse at their own discretion and understands that any online service may involve technical risks and periods of temporary unavailability.
6. Privacy and Data Protection
6.1. During registration and use of Expanse, the Operator may receive information relating to the User, their account, device, in-game activities, and interaction with the Portal.
6.2. The collection, use, storage, and other processing of personal data are governed by the separate Expanse Privacy Policy and applicable data protection laws.
6.3. User information may be disclosed or transferred to third parties only where an appropriate legal or contractual basis exists, including:
- a valid and binding request from a court, law enforcement authority, or other competent public authority;
- the User’s consent;
- the need to provide Services through payment, technical, hosting, communication, or other service providers;
- the investigation of fraud, security incidents, or violations of these Terms;
- the protection of the lawful rights and interests of Expanse, Users, or third parties.
6.4. The Operator uses reasonable technical and organizational measures to protect information. However, no online service can guarantee absolute protection against every possible security threat.
7. Additional Paid Services
7.1. Expanse may offer Users optional paid digital content, virtual assets, and other additional features.
7.2. Purchasing Additional Paid Services is voluntary and is not in itself required for access to basic gameplay unless expressly stated otherwise in relation to a specific feature.
7.3. An Additional Paid Service is considered provided once the relevant digital item, virtual asset, feature, or other purchased benefit has been made available to the User’s account.
7.4. Refunds are handled in accordance with applicable law, the terms of the relevant payment provider, and the current Expanse refund rules.
7.5. Information regarding completed purchases may be retained for as long as necessary to verify transactions, provide customer support, satisfy financial and legal obligations, and prevent fraud.
7.6. Current offers and prices for Additional Paid Services are published on https://playexpanse.com/ or within the official Expanse interface.
Offers presented on unofficial third-party platforms may be fraudulent. Expanse is not responsible for transactions entered into by Users with unauthorized sellers.
7.7. Available payment methods are displayed in the relevant section of the official website or game service.
7.8. The Operator may use independent payment providers to process payments. Use of such providers may also be subject to their own terms and conditions.
7.9. If, due to a technical error, the User receives paid digital content without the full required payment being successfully processed, the User must inform the Administration and refrain from exploiting the incorrectly granted benefit until the matter is resolved.
7.10. Eligibility for refunds for fully or partially used digital content is determined in accordance with applicable law and the relevant refund rules.
7.11. Bank fees, payment processor charges, and other third-party transaction costs are borne by the User unless otherwise expressly stated at the time of purchase.
7.12. By completing a purchase, the User confirms that they have the necessary legal authority and rights to carry out the relevant financial transaction.
7.13. Where applicable law requires parental or legal guardian consent for a minor to complete a purchase, such consent must be obtained before the transaction is made.
7.14. Responsibility for financial transactions carried out by minors is determined in accordance with applicable law and the rules of the relevant payment provider.
7.15. Disputes concerning Additional Paid Services are handled in accordance with these Terms and applicable law.
7.16. Unless otherwise stated in relation to a particular offer, paid digital content is provided only after successful confirmation of payment.
8. Additional Gameplay Rules
8.1. Tactical mechanics used during clan battles and other large-scale encounters are permitted provided that such actions form part of the standard game mechanics.
For example, transformations, siege weapons, and other tactical tools provided by the game are not prohibited in themselves. However, they must not be used in connection with exploitation of bugs or errors prohibited under Section 4.21.
Where a situation is ambiguous, the Administration may make a final determination after reviewing the specific circumstances.
8.2. Access to castles, fortresses, and other game structures is permitted only through routes and methods intended by the game mechanics. Exploiting terrain errors, incorrect summon points, or other technical defects to gain faster or otherwise unintended access is prohibited.
9. Territorial and Other Access Restrictions
9.1. The Administration may restrict access to certain materials, downloads, features, or game services for Users located in particular countries or territories where such restrictions arise from legal, licensing, technical, or other objective considerations.
An IP address may be used, among other methods, to determine the territory from which the Service is accessed.
9.2. Each User is independently responsible for:
- the legality of accessing Expanse from their country or territory;
- the legality of downloading and installing files distributed by the Project;
- complying with laws applicable to them while using the game and related services.
9.3. Game files, client software, and related materials distributed through official Expanse resources are intended solely for use within the functionality provided by the Project unless the Operator expressly permits otherwise.
9.4. The User is solely responsible for attempts to circumvent territorial, technical, or other restrictions and for any legal consequences resulting from such actions.
10. Disclaimer of Warranties and Limitation of Liability
10.1. Unless otherwise required by mandatory applicable law, Expanse is provided on an “as is” and “as available” basis.
The Operator does not guarantee that the available functionality, virtual assets, character statistics, game mechanics, or other elements of the Project will remain unchanged.
10.2. Users should be aware that excessive use of computers, including prolonged gaming sessions, may negatively affect health.
The User, or where applicable their parent or legal guardian, is responsible for monitoring the duration of gaming sessions and taking into account any individual medical restrictions.
10.3. To the extent permitted by applicable law, the Operator is not liable for indirect, incidental, or consequential damages, including loss of anticipated profit or other expected benefits, arising from the use of or inability to use Expanse or from the actions of third parties.
11. Final Provisions
11.1. The User is responsible for determining whether they are legally permitted to use Expanse under the laws of the country or territory in which they are located.
If use of the Project is prohibited by law, subject to age restrictions, or otherwise unavailable to the User, the User must discontinue use of the relevant Services.
11.2. If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions. The remaining provisions will continue to apply to the fullest extent permitted by law.
11.3. In the event of a dispute, the User and the Operator should, where reasonably possible, first attempt to resolve the matter by contacting customer support and communicating in writing.
If the dispute cannot be resolved in this manner, it will be handled in accordance with applicable law.
11.4. The Operator may update these Terms from time to time to reflect changes in game functionality, technical processes, applicable law, or the operation of Expanse.
The current version is published on the official website at https://playexpanse.com/. Unless a different effective date is stated, changes become effective upon publication.
12. Acceptance of the Terms
12.1. User accounts are registered through official Expanse services. Before using the game, the User must review these Terms, the Privacy Policy, and any other applicable rules published on https://playexpanse.com/.
12.2. By clicking “Register”, “Create Account”, “Accept”, or another button with equivalent meaning, the User confirms acceptance of these Terms.
Where permitted by applicable law, actual use of the website, game client, or Expanse servers after the User has been given an opportunity to review these Terms also constitutes acceptance of them.
12.3. The User is responsible for maintaining the security of their account. Where a person successfully logs in using valid account credentials, the Administration may presume that access was made by the account holder or with their authorization unless there is evidence to the contrary.
If unauthorized access is suspected, the User should change their authentication credentials as soon as possible and contact Expanse customer support.