Privacy Policy

1. General Provisions

1.1. This Privacy Policy establishes the procedure and specific terms for processing the data of users of the service available at https://playexpanse.com/ (hereinafter referred to as the “Service”), as well as the Expanse game servers accessible through it (hereinafter referred to as the “Servers”). This Policy also applies to applications, services, and add-ons related to the Service unless expressly stated otherwise.

1.2. This document (hereinafter referred to as the “Policy”) forms an integral part of the Expanse Terms of Service.

1.3. The current version of this Policy is published on the website https://playexpanse.com/.

1.4. By registering, downloading, installing, accessing the Service, creating an account, connecting to the game Servers, or otherwise using the Service, you confirm that you have read this Policy and understand the manner in which your data is processed as described herein.

If you do not agree with the provisions of this Policy, please stop using the Service and the Expanse Servers.

1.5. The Service Administration may amend and/or supplement this Policy from time to time. The current version of the document is published on the website https://playexpanse.com/.

Users are encouraged to periodically review this Policy for any changes. Continued use of the Service after publication of an updated version of the Policy means that the user has been informed of the changes made.

2. Purposes of User Data Processing

2.1. User data may be processed in connection with the conclusion and performance of the Expanse Terms of Service, provision of access to the Service and game Servers, and maintenance of their stable and secure operation.

2.2. Data may be provided directly by users or collected by the Service during its use.

Cases in which data may be provided and/or processed include, but are not limited to:

creating an account on https://playexpanse.com/ and/or on related game Servers and managing such account;
authorization and authentication on the Service;
participation in testing game updates, new features, and additional services;
participation in in-game events, promotions, contests, competitions, and similar activities;
submitting requests to customer support;
correspondence and other communication with the Service Administration;
use of additional Expanse features and services;
making payments and purchasing digital goods or services available through the Service.

2.3. User data may be processed for the following purposes:

creating, using, and managing user accounts;
providing access to the Expanse game Servers;
enabling participation in gameplay;
providing game features and services;
enabling interaction between users;
operating the user account dashboard;
processing and verifying payments;
providing digital goods and services purchased by users;
preventing fraud, abuse, and violations of the Service rules;
ensuring information and technical security;
detecting and preventing the use of prohibited software;
fixing technical errors;
developing new game features, functions, and services;
performing technical and statistical analysis;
providing technical support to users;
reviewing requests, complaints, and inquiries;
sending service-related notifications;
informing users about updates, events, and other developments related to Expanse;
complying with applicable legal requirements.

3. User Data Collected and Processed by the Service

3.1. Depending on the functions used by the user, the Service may collect and process the following data:

name and/or display name;
gaming nickname and character names;
login;
internal user or account identifier;
email address;
information about linked game accounts;
information provided by the user when contacting customer support;
customer support communication history;
information about completed payments;
information about purchased digital goods and services;
other information voluntarily provided by the user while using the Service.

As a general rule, the Service Administration does not receive or store users’ full payment card details where payments are processed by third-party payment providers.

4. Technical and Other Data

4.1. To ensure the operation of the Service, maintain the security of the game Servers, prevent fraud, and improve the quality of services provided, Expanse may automatically collect and process technical data.

Such data may include:

the unique identifier of the user’s device (HWID);
operating system information;
operating system version;
device type;
technical and hardware characteristics of the device;
software parameters;
game client version;
network connection information;
time zone;
date and time of connection to the Service;
information about the user’s actions on the website;
information about the user’s actions directly within the game;
game logs and technical logs;
login history;
time of the most recent login;
duration of game sessions;
in-game achievements;
information about characters;
information about in-game actions and events;
information necessary to detect prohibited software, automated gameplay, fraud, and other violations of the Service rules.

4.2. The Service may collect and process the IP address of the user’s device.

The IP address may be used, in particular, for:

maintaining security;
detecting suspicious activity;
preventing fraud;
determining the user’s approximate region;
providing features whose availability depends on geographic location;
performing technical analysis of the Service.

4.3. The Service may also receive approximate information about the user’s geographic location determined, for example, on the basis of the user’s IP address.

Such information does not necessarily allow the Service to determine the user’s exact physical location.

5. Data Retention

5.1. User data is retained for the period necessary to provide the Service and related game services, perform obligations to users, maintain the security of the Service, and comply with applicable legal requirements.

5.2. Certain categories of data may be retained after the user stops using the Service where such retention is necessary:

to comply with legal requirements;
for accounting and tax purposes;
to resolve disputes;
to protect the legitimate interests of the Service;
to prevent fraud;
to investigate violations of the Service rules;
to ensure the security of other users.

6. Use, Disclosure, and Transfer of Data

6.1. The Service may compare, combine, and use data obtained from different sources while the user uses the website and game Servers where this is necessary for:

operation of the Service;
management of user accounts;
improvement of the quality of game services;
development of new features;
maintaining security;
preventing fraud and abuse;
analysis of the operation of the Service.

6.2. User data may be disclosed where such disclosure is necessary:

to comply with applicable legal requirements;
in response to a lawful request from a court, government authority, or other authorized body;
to prevent or investigate fraud;
to prevent other unlawful activities;
to investigate violations of the Terms of Service or the Service rules;
to protect the rights, property, and legitimate interests of Expanse, its users, or third parties;
to ensure the security of users and the Service infrastructure.

6.3. Expanse does not sell users’ personal data to third parties.

6.4. To ensure the operation of the Service, certain data may be processed by providers of technical, payment, infrastructure, analytics, communication, and other services that assist Expanse in providing the Service.

Such parties receive access only to the data necessary to perform the relevant functions.

7. Rights and Obligations of Users

7.1. The user is responsible for the accuracy and relevance of the information they provide.

If inaccurate or outdated information is identified, the user may update the available information through their account or contact Expanse customer support.

7.2. The user may contact customer support regarding the processing of their data, including requests for access to information, correction, or deletion of data where provided for by applicable law.

7.3. The Service Administration may retain certain data even after receiving a deletion request if further retention is necessary:

to comply with applicable law;
to protect the legitimate interests of Expanse;
to maintain the security of the Service;
to investigate fraud or violations of the rules;
to comply with financial, accounting, or tax obligations.

8. Cookies

8.1. Cookies are small files or pieces of data that may be stored by the user’s browser on their device when visiting a website.

Expanse may use cookies and similar technologies to ensure the proper operation of https://playexpanse.com/, save user preferences, support authentication, improve security, and enhance the user experience.

8.2. Cookies may be used, in particular, for:

user authentication;
maintaining user sessions;
saving website preferences;
improving account security;
ensuring proper operation of Service functions;
analyzing website performance;
detecting technical errors;
preventing fraud and abuse.

8.3. The Service may use authentication cookies designed to store information about the user’s session and prevent the need for repeated authentication when navigating between pages of the Service.

8.4. Users may restrict or disable the use of cookies through their browser settings.

However, disabling certain categories of cookies may result in incorrect operation of certain website functions and may prevent the user from accessing some features of the Service.

8.5. If the website uses analytics, advertising, or other non-essential cookies, their use may additionally be governed by a separate Cookie Policy.

9. Data Security

9.1. Expanse takes reasonable organizational and technical measures aimed at protecting user data against:

unauthorized access;
unlawful use;
alteration;
disclosure;
destruction;
loss.

9.2. Despite the security measures taken, transmission and storage of information over the Internet cannot guarantee absolute security of data.

Users are responsible for taking reasonable measures to protect their accounts, including keeping passwords and other authentication credentials confidential.

10. Account Modification and Deletion

10.1. The user may contact Expanse customer support with a request to modify or delete their account and the data associated with it.

10.2. Deletion of an account may result in complete or partial loss of access to:

game characters;
in-game progress;
purchased digital goods;
game resources;
account history;
other account-related features.

10.3. Certain information may be retained after account deletion in cases provided for by this Policy or applicable law.

11. Changes to this Policy

11.1. The Expanse Administration may amend this Policy to reflect changes in the functionality of the Service, technical processes, applicable law, and other circumstances.

11.2. A new version of the Policy becomes effective upon publication on the website unless another effective date is specified in the relevant version.

12. Contact Information

For any questions regarding this Privacy Policy, the processing of personal data, or the use of Expanse services, Users may contact the Administration by email:

work.expanse@gmail.com

Official Expanse website: https://playexpanse.com/

ТОО "AS Decor"
Казахстан, Павлодарская обл., г. Экибастуз, ул. Энергетиктер, здание 83А, 141208
БИН 180140021992